February 15th, 2010 at 7:00 am » Comments (0)

Here's an easy way to notice how you communicate when you want to influence someone to do something. It is a simple, practical model that comes from Interstrength Associates and ...more »

February 11th, 2010 at 3:05 pm » Comments (0)

A professional speaker colleague of mine, Sam Geist, talks about the most important three feet for a sales person–that three foot distance lying between you and your customer. He even ...more »

February 1st, 2010 at 7:00 am » Comments (0)

In a recent workshop I ran on Interaction Styles I had the group working collectively at a case problem to solve. There was a lot of information and idea sharing ...more »

November 12th, 2009 at 7:00 am » Comments (0)

I was doing some small group coaching sessions recently with members of one of my clients' management team. These sessions are designed to keep alive the learning from a multi-day ...more »

October 22nd, 2009 at 7:00 am » Comments (0)

In a recent Business Week article entitled Leadership: How to Ask the Right Questions, coaching expert Gary Cohen makes the statement: Before getting into answer mode, ask "Whose decision is it?" ...more »

October 5th, 2009 at 7:00 am » Comments (0)

Movies, plays and stories from the middle ages often include a character called the "jester." He was the only one at the royal court who could speak the truth about ...more »

October 1st, 2009 at 7:00 am » Comments (0)

I know you have had an experience similar to this. During a recent planning meeting of a volunteer group the conversation was flowing, people were at ease, light hearted opening pleasantries ...more »

September 3rd, 2009 at 7:00 am » Comments (0)

Reading Jessica Bennett's recent piece in Newsweek, "You Are Your Own Glass Ceiling," I got to thinking. The content of her article is not new but the issue she raises ...more »

August 20th, 2009 at 7:00 am » Comments (0)

The American essayist Hamilton Mabie once said about resistance: Don't be afraid of opposition.  Remember, a kite rises against–not with–the wind. So often in my management training sessions, participants are stymied by ...more »

August 17th, 2009 at 7:00 am » Comments (0)

They say we all should cultivate the ability to listen. "Why?" we ask. They say it shows respect, it makes the other person feel included, it honors the other's point-of-view, ...more »